I have received a defective product. What do I do now?

That's unfortunate! We're happy to resolve this as soon as possible. Transport damage must be reported to us within 7 days of receipt, along with your order number and clear photos of the damage. Please email us several photos of the damage and indicate which item is defective (see item numbers in the manual). We will get back to you no later than the next (working) day with an appropriate solution.